Trilogy Hotels welcomes Penrith’s first five-star hotel, the Pullman Sydney Penrith to its independent hotel management model portfolio In less than six months, Trilogy Hotels now oversees nearly 1,200 rooms in investment-grade hotel assets in Australia.



Michael Thomas has also been appointed General Manager of Pullman Sydney Penrith and Western Sydney Conference Centre Trilogy Hotels and Panthers Group have signed a milestone management agreement where Trilogy Hotels will oversee operations for the five-star Pullman Sydney Penrith.

Forming part of a $110m investment from the Panthers Group, the newly-built 153-room Pullman Sydney Penrith opened in August 2023, marking a significant moment for Western Sydney, as Penrith’s first five-star hotel. The hotel has an existing franchise agreement with Accor.

Panthers Group is one of Australia’s largest entertainment groups with over 125,000 members across five licensed premises and employs 650 staff. The Group owns the premiership-winning Penrith Panthers NRL Team.

Trilogy Hotels is an independent hotel management company founded in Australia in 2023 by leading hospitality veterans Scott Boyes, Grant Alchin and Tony Ryan.



It is now Australia's fastest-growing hotel management company, operating nearly 1,200 rooms across five hotels.

With a new international airport on the way for Western Sydney in 2026 and billions of dollars in infrastructure projects already announced, such as the Penrith Lakes' transport links, the Penrith Precinct developments will transform how people stay in Sydney.

CEO of Trilogy Hotels, Scott Boyes is honoured to be working with Panthers Group with ‘a legacy and visionary asset in the biggest growth area of Australia’.

Like Trilogy, Panthers Group understand and has demonstrated the importance of bringing the best people together, to achieve great things. Together, we look forward to showcasing the very best of the West, adding value to our community and delivering an outstanding product and precinct for members, guests and delegates,” says Boyes. “It’s great to once again work with our partners Accor. The hotel will continue to utilise their exceptional distribution capability, marketing and loyalty programs, and the iconic global presence of the Pullman brand.”



CEO of Panthers Group, Brian Fletcher is confident that this partnership will ‘set a new benchmark for success in the hospitality landscape’.

“For us, this partnership means access to Trilogy Hotels' unparalleled experience, professionalism, and understanding of our needs, ensuring that we can deliver exceptional experiences to our guests while maximising the potential of our properties. With Trilogy Hotels by our side, we are poised to elevate our offerings, enhance operational efficiency, and drive sustainable growth in the dynamic hospitality industry,” says Fletcher.

Trilogy Hotel’s model was designed to make hotel owners feel more connected with their investment and provide an alternative way for owners to run their business, where all parties are playing to their strengths. Trilogy manages the hotel operations and drives the operational and profit performance while providing access to operational systems, training, and team development. This is the preferred operating model for hotel owners in the US and is rapidly growing globally.

Grant Alchin, COO of Trilogy Hotels shares, “The trilogy of owners, guests, and team members sits at the heart of Trilogy’s ethos.” Fletcher adds, “As we embark on this journey together, we are filled with anticipation for the exciting possibilities that lie ahead.”

Michael Thomas has joined as General Manager of the Pullman Sydney Penrith and Western Sydney Conference Centre (WSCC), with over 35 years of experience, working with prestigious properties such as the Peninsula Group, Shangri La, BanyanTree, Hilton, and Accor. Most recently, Michael Thomas was the General Manager of Pullman Albert Park and Mercure Albert Park Melbourne with extensive conference facilities.

“I am delighted to have relocated to the vibrant Western Sydney region to oversee the Pullman Sydney Penrith and WSCC. Leveraging my extensive experience in luxury hotels both internationally and in Australia, I’m eager to help further drive the development of these properties, while positively impacting and enhancing the local community,” comments Thomas.

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