With borders reopening and international flights now available, travelers are making up for lost time and booking their ‘bucket list’ holidays – so much so that Expedia has labelled 2022 the ‘GOAT’ (Greatest of All Trips).
Australians 'Demand More' from hotels today, according to new research into post-pandemic consumer expectations - SevenRooms
Consumers now expect contactless technology when making restaurant reservations, while flexible bookings and complimentary drinks/offers will boost consumer hotel loyalty
In recent years the hotel industry has been challenged like never before. Now that life is starting to return to normal and demand for travel is rebounding, competition in the hotel and tourism industry is set to become fierce.
Workplace technology critical to positive customer service outcomes, research shows
Research by Humanforce, a provider of intelligent workforce management solutions, has shown seventy-four percent of frontline workers in Australia, including hotel and hospitality staff, believe that technology plays a critical role in customer service today.
Shareholder and government pressure to drive ESG change at Asia Pacific hotels says JLL
Almost 75% of investors polled by JLL now see ESG factors as critical when deploying capital in the hotel sector says Nihat Ercan, Senior Managing Director, Head of Investment Sales, Asia Pacific, JLL Hotels & Hospitality Group.
BrewDog and Australian Venue Co. Partner to open BrewDog Bars in Australia
BrewDog and Australian Venue Co (AVC) announced a new franchise deal today for Australia. BrewDog co-founder Martin Dickie said: “Since opening our taproom and brewery in Brisbane, we’ve been blown away by the support we’ve received from the local community. “Paul Waterson, CEO of AVC,...
Victorian hotel performance road to recovery; Accor calls for investment in events to fast-track tourism revival
Accor, the largest hotel operator in Australia, has recorded growth in occupancy across its network of 66 hotels (10,200 rooms) in Victoria, but its city and suburban properties are still being impacted by delayed recovery in business and meetings travel.
Lovingly restored heritage boutique accommodation set to open in Sunshine Coast's Maleny
Maleny Lodge, a new heritage boutique accommodation in the heart of the vibrant Sunshine Coast hinterland town of Maleny, will open on 30 May, after being lovingly restored by owners Andrew and Lucy Pink.