There is an old joke in the dental world that a patient asked his dentist, “Which teeth should I floss?” The dentist answered, “Only the ones you want to keep.” Customer Service is the same.
Hotel renovations are a necessary dread of our industry in order to keep apace with the constantly giving décor trends, star rating requirements and technological advancements.
New hotels have the advantage of starting fresh with today’s (and tomorrow’s) guest in mind — but for hotels that have been here awhile, the flaws and constraints of the past can be challenging.
Why good food is increasingly on the menu at hotels
Hotel restaurants are shedding their stuffy image, thanks to forward-thinking hoteliers who hope to attract food-savvy travelers with buzzy destination restaurants and casual lobby bars.